Privacy Policy
The Welbeck Farm Shop is an associated entity of The Welbeck Estates Company Ltd.
This privacy policy sets out how The Welbeck Estates Company Ltd and its associated entities uses and protects any information that you provide to the company.
We respect your absolute right to privacy. Please read this Privacy Policy and check it from time to time as it may change. We reserve the right to change our privacy policy within the relevant legislation and guidelines.
How we use your data
Keeping your personal data safe and secure
We are committed to protecting the privacy and security of our customers. We fully understand the importance of keeping your data secure and private. This privacy notice aims to be completely transparent about how we handle and use your personal data. We have tried to keep this policy as jargon free as possible, but if you are unsure of any terminology or have any questions or suggestions, please contact us using the contact details below.
Who we are and how to contact us
“The Welbeck Estates Company Limited” (referred to as “we”, “us” and “our” in this policy) includes our associated entities; Bolsover Properties, The Harley Gallery and Foundation, The School of Artisan Food, Welbeck Abbey Brewery, Welbeck Bakehouse, Welbeck Farm Shop, Welbeck Scottish Farms Ltd and Woodhouse Hall Developments Ltd.
Address:
The Welbeck Estates Company Limited
Portland Estate Office Cavendish House
Welbeck
Worksop
Nottinghamshire
S80 3LL
Telephone:
01909 500 211
Email:
Company number: 00689754
Personal data we collect and how we use it
This section explains what personal data we may collect from you, why we need it and what our lawful basis for collecting this information is.
| Type of data | Why we need it | Lawful condition for processing |
| Identity data (name, date of birth where necessary) | To administer your accountTo provide the products/ services that you have requested from us An example of where date of birth would be necessary is Own Art applicationsContract | |
| Contact data (postal address, email address, telephone number) | To administer your account To provide the products/ services that you have requested from us To provide marketing materials where requestedContractConsent | |
| Bank details | To process payments to provide the products/ services that you have requested from usContract | |
| Emergency contact details | So that we can contact a third party where required by an incident or accident on our site.Legitimate Interests | |
| Medical data (only where necessary) | If you have an accident or injury on site, we are obliged to keep a record of this incident which may include medical data. Another example of where medical data would be necessary is dietary requirements for those attending one of our catered workshopsLegal ObligationConsent | |
| Cookie data | To enable us to make our website work properlyTo allow us to continually improve our servicesTo allow you to share pages on social networking sitesConsentLegitimate interests | |
| CCTV Footage | We collect CCTV within our ground to protect our customers, staff, and tenants on site.Legitimate Interests | |
| Photographs and media permissions | Photographs are taken for the purposes of creating media content for promotional purposes.ConsentLegitimate Interests | |
| Marketing Preferences | We collect marketing preferences so that we can contact you with information about our servicesConsentLegitimate Interests |
What the lawful conditions mean
Performance of a contract: Processing your data is necessary for a contract or formal agreement we have with you or are looking at entering into with you.
Legitimate interest: Processing of your data is necessary for our legitimate interests where these interests are not outweighed by your rights and interests.
Consent: You have given us permission to use your data. You can withdraw your permission at any time.
Legal Obligation: we use your data where we are legally required or to fulfil a legal obligation to which we are subject.
Sharing your personal data to third parties.
In order to provide you with our services and meet our legal obligations, we only share your data with 3rd parties in the following circumstances:
- To fulfil the services we have been engaged to perform;
- To verify your identity;
- To authorise debit/credit card payments and any other transactions
- To manage and maintain the accuracy of your records;
- To handle complaints and improve customer service;
- To administer marketing on our behalf;
- To meet legal obligations
- If Welbeck Estates is acquired by a third party, in which case personal data held relating to customers, will be one of the transferred assets.
Sharing your personal data outside the EEA
The EEA is the European Economic Area, which consists of the EU Members States, Iceland, Liechtenstein and Norway. If we transfer your personal data outside the EEA we have to tell you in the table below.
| Purpose of Processing | Nature of Data | Name of 3rd Party | Location | Legal Safeguard in place |
| Marketing Email Service Provider | Name and contact details | The Rocket Science Group LLC “MailChimp” | USA | Standard Contractual Clauses |
How we look after your data
We will protect the data that you entrust to us via appropriate security measures and controls. We will also ensure through the contracts we have in place, that other businesses we work with are just as careful with your data.
We will always take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will continually test, audit and monitor our compliance with relevant Data Protection regulations.
How long we will keep your data for
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:
- The requirements of our business and the services provided;
- Any statutory or legal obligations;
- The purposes for which we originally collected the personal data;
- The lawful grounds on which we based our processing;
- The types of personal data we have collected;
- The amount and categories of your personal data; and
- Whether the purpose of the processing could reasonably be fulfilled by other means.
After such time, we will securely delete or destroy your personal data.
Your rights
Everybody has rights relating to their own personal data. These are explained below. If you would like to enforce any of your rights, please contact us using the contact details at the top of this privacy notice.
Right to be informed: We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.
Right to access: You have a right to request access to the personal data that we hold about you and this should be provided to you.
Right to rectification: We want to make sure that the personal data we hold about you is accurate and up to date.
Right to erasure: You have the right to have your data ‘erased’ in the following situations:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.
- When you withdraw consent (when consent is used to process your data)
- When you object to the processing and there is no overriding legitimate interest for continuing the processing.
- When the personal data was unlawfully processed.
- When the personal data must be erased in order to comply with a legal obligation.
Please note that each request will be reviewed on a case-by-case basis and where we have a lawful reason to retain the data, it will not be erased.
Right to restrict processing: You have the right to restrict processing in certain situations.
Right to data portability: In certain situations, you have the right to obtain and refuse your personal data for your own purposes via a machine-readable format, such as a .CSV file.
Right to object: You have the right to object to the processing of your personal data.
Not happy?
If you feel that we have not upheld your rights, we ask that you contact us by emailing dataprotection@welbeck.co.uk so that we can try to help you.
If you are not satisfied with our response or believe that we are not processing your data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their details are supplied below:
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
0303 123 1113
Website:
Newsletter
If you have opted in to the Welbeck newsletter, the Welbeck Estates Company Ltd will use the information you provide to send you newsletters including information from the estate and associated entities, such as events, exhibitions and offers; and to assist in understanding our visitors better.
We use Mailchimp, an email marketing service, to deliver our e-newsletter. Your data may be stored outside of the EEA.
If your details have changed you can update them by clicking on the ‘update your preferences’ link at the bottom of the newsletter.
To unsubscribe from the email newsletter, click ‘unsubscribe from this list’ at the bottom of the newsletter. You can unsubscribe at any time.
Page updated 04.06.2021